Article: Here lies X. He was so busy.

Here’s an excellent post from one of my favorite blogs, Practically Efficient. 

Here lies X. He was so busy.
http://www.practicallyefficient.com/2011/08/19/busy/

If you provide any form of client services, please don’t tell your clients that you’re busy. If you do, and your clients are like me, what they’ll hear is “I’m spread too thin, and my priorities are unclear.”

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